We regret that Individual Services, Promotional Services, Sale Services, or Gift Certificates purchased for yourself or for another individual are absolutely non-refundable. This applies to all the services purchased.!
We will be happy to hold the service amount or transfer the service dollar amount to a Gift Certificate for use for up to one year from the date of purchase for your convenience. There are NO REFUNDS on any services we have already execute. If you are unhappy with a service please contact us within 48 hours, and we will be happy to fix any issues you may have.
– Yes, your appointment time is valuable to us and we want to provide the best service possible at the time that is most convenient for you. If you need to reschedule or cancel please call us and give us a 24 hour advance notice. If we do not receive a call before the 24 hours you will be charged for 50% of your appointment. If you “no show” for your appointment we will charge you for the full appointment. When calling in to schedule your first appointment you will be asked for a credit card to hold your appointment. We cannot hold your appointment if we are not provided a credit card. Thank you for your understanding and we look forward to serving you soon.
-Our lounge offers a soothing environment for all clients and staff. Keeping that as our focus; we do not allow babies or children under 6 years of age in the lounge unless accompanied by an adult. This policy is also for the safety of your children, our technicians and our clients as you are not able to attend to your children during your appointment.